ONKORISKTM HEALTHCARE PROVIDER FAQs
GETTING STARTED
How can I offer OnkoRiskTM Hereditary Cancer Testing and/or genetic counseling services in my practice?
Contact your GenPath® Account Executive or call Customer Service at 800-627-1479 to set up your account.
How can I order OnkoRisk tests and view results in the InsightDx® portal?
Contact your GenPath Account Executive or call Customer Service at 800-627-1479.
SAMPLE COLLECTION
What samples are required for OnkoRisk tests?
5mL of whole blood in lavender-top EDTA tubes at room temperature.
How can I order more OnkoRisk Specimen Collection Boxes?
Contact your GenPath Account Executive or call Customer Service at 800-627-1479.
How should my OnkoRisk Specimen Collection Boxes be stored?
The specimen collection boxes must be stored at room temperature.
BILLING
Can GenPath help with prior authorizations?
Yes, please contact your GenPath Account Executive or Customer Service at 800-627-1479 to get connected with prior authorization support.
Will insurance cover testing?
Insurance coverage may depend on criteria established by the insurance provider. Usually, following criteria set by the National Comprehensive Cancer Network and Medicare provide general guidance for coverage.
What will OnkoRisk testing cost patients?
Out-of-pocket costs are dependent on insurance criteria, unmet deductibles, and laboratory co-pays. Use the GenPath Cost Estimator to get a real-time estimate of your patient’s unmet deductibles and laboratory co-pays.
My patient received a bill and has questions. Can you help?
Yes, please direct your patient to call the BioReference Billing Services number listed on their bill. Our dedicated team is on standby to help individuals understand their bill and their options.
ORDERING
Which OnkoRisk test should I order?
Call one of our oncology specialized board-certified genetic counselors for a test selection consult at 800-627-1479 ext 7003 or email OnkoRisk@GenPath.com.
I have questions about an OnkoRisk order I placed. Who can I contact?
Oncology Genetic Services at 800-627-1479 ext 7003 or OnkoRisk@GenPath.com
What is the turnaround time for OnkoRisk tests?
Test results are expected within 14 days. Reporting times are typical and begin once the specimen is received at the laboratory. Turnaround times may exceed 14 days in situations outside GenPath’s reasonable control.
Are genetic education and counseling services available to patients?
Yes. Contact your GenPath Account Executive or Oncology Genetic Services at 800-627-1479 ext 7003 for more information on how to refer patients to pre- and post-test genetic education and counseling services.
MORE QUESTIONS?
I have a question not addressed above. Where can I go for help?
Please contact your GenPath Account Executive or Customer Service at 800-627-1479, or the Oncology Genetic Services team at OnkoRisk@GenPath.com.